Cancellation policy & cancellation form
Consumers are entitled to a right of withdrawal according to the following stipulations, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their self-employed professional activity:
A. Cancellation policy
right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The cancellation period is 30 days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
In order to exercise your right of withdrawal, you must send us (Good Goods Germany GmbH, Kurpfalzring 100c, 69123 Heidelberg, Germany, Tel.: 06221 7284800, email: info@ggoods.de) a clear statement (e.g. an letter sent by post or e-mail) about your decision to withdraw from this contract. You can use the attached Sample cancellation form use, but is not mandatory.
To the model cancellation form here click.
To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than thirty days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of thirty days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery.
General information
- Please avoid damage and contamination of the product. Please send the goods back to us in the original packaging with all accessories and with all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.
- Please do not send the goods back to us freight collect.
- Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you want to revoke the contract, please fill out this form and send it back.